Service Level Agreement & Privacy Terms
Effective Date: January 1, 2026 • Revision: v4.18-SLA
# 1. 99.999% Telemetry Uptime Guarantee
NETSTATS guarantees a Monthly Uptime Percentage of at least 99.999% for all gRPC and REST telemetry ingest collectors across the 142 edge PoP locations. Availability is measured via synthetic XDP kernel probes executed at 1-second intervals.
| Monthly Uptime Percentage | Service Credit Percentage | Remediation Window |
|---|---|---|
| ≥ 99.999% | 0% (SLA Met) | Standard Support |
| 99.90% – 99.998% | 15% Credit | Prioritized Patching |
| 99.00% – 99.89% | 30% Credit | Dedicated Escalation |
| < 99.00% | 100% Full Month Refund | Executive RCA Report |
# 2. eBPF Packet Telemetry Privacy & Anonymization
Our kernel probes hook into the Linux kernel socket state without inspecting or storing application layer HTTP body payloads or sensitive database contents.
Client IPv4 addresses are truncated (/24 subnet mask) before ringbuffer submission to preserve privacy compliance.
Only TCP header metadata (sequence, ACK, window size, RTT) is recorded. Application data is immediately discarded by XDP_PASS.
# 3. Security Vulnerability Disclosure Policy
We encourage security researchers to audit our open-source eBPF probe codebase. Please send encrypted vulnerability reports using our master PGP security key:
-----BEGIN PGP PUBLIC KEY BLOCK----- Version: OpenPGP.js v4.10.1 Comment: https://api-netstats.space/security.asc mQENBF+1a28BCAC5pX8kQ9s8dF1mN4v... [VERIFIED SECURE PGP KEY] =3f91 -----END PGP PUBLIC KEY BLOCK-----